Privacy Policy

Overview

At shadivonex, we're committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices when you use our financial goal-setting platform and related services. We believe in your right to understand exactly what happens with your data.

This policy applies to all users of our platform, whether you're browsing our website, creating an account, or actively using our financial planning tools. We've designed our data practices to be fair, transparent, and aligned with your expectations as someone taking control of their financial future.

Information We Collect

We collect different types of information to provide you with personalized financial guidance and improve our services. This includes information you provide directly, data we collect automatically, and information from third parties when you've given permission.

Automatic Data Collection

We automatically collect certain information when you use our platform, including your IP address, browser type, operating system, referring URLs, and usage patterns. This helps us understand how our platform is being used and identify areas for improvement. We use cookies and similar technologies to enhance your experience and remember your preferences.

How We Use Your Information

Your information helps us deliver personalized financial guidance and continuously improve our services. We use your data thoughtfully and only for legitimate purposes that benefit your financial journey.

• Provide personalized financial recommendations and goal-setting assistance
• Process your account registration and manage your profile
• Send important updates about your account and our services
• Analyze usage patterns to improve our platform and develop new features
• Respond to your questions, support requests, and feedback
• Protect against fraud and maintain platform security
• Comply with legal obligations and regulatory requirements
• Send educational content and platform updates (with your consent)

Marketing Communications

We may send you educational content, platform updates, and information about new features that could help you achieve your financial goals. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

Information Sharing and Disclosure

We don't sell your personal information to third parties. We only share your data in specific circumstances and always with appropriate safeguards in place. Your trust is fundamental to our relationship, and we take this responsibility seriously.

When We Share Information

• With service providers who help us operate our platform (cloud hosting, analytics, customer support)
• When required by law, court order, or regulatory authority
• To protect the rights, property, or safety of shadivonex, our users, or others
• In connection with a business transaction like a merger or acquisition (with advance notice)
• With your explicit consent for specific purposes

Third-Party Service Providers

Our service providers are contractually obligated to protect your information and use it only for the specific services they provide to us. We regularly review their security practices and ensure they meet our standards for data protection. These partnerships enable us to offer you better services while maintaining strong privacy protections.

Your Privacy Rights

You have significant control over your personal information. We've built our platform to respect your privacy rights and make it easy for you to exercise them. Here's what you can do regarding your data:

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to safeguard your data.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with industry-leading providers
• Automated monitoring for suspicious activity
• Regular security updates and patches

Organizational Measures

Our team receives regular privacy and security training. Access to personal information is limited to employees who need it for their work, and all access is logged and monitored. We have incident response procedures in place and will notify you promptly if a data breach affects your personal information.

Data Retention

We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are based on the type of information, how we use it, and legal requirements.

Retention Periods

• Account information: Retained while your account is active plus 7 years after closure
• Financial data: Kept for the duration of your account plus 5 years for compliance purposes
• Usage data: Typically retained for 2 years for analytics and improvement purposes
• Communication records: Kept for 3 years to maintain support quality
• Marketing data: Retained until you opt out or we no longer have a legitimate interest

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you. Some information may be retained in anonymized form for statistical purposes and platform improvement.

International Data Transfers

While shadivonex operates primarily in Australia, some of our service providers may process your information in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We use standard contractual clauses approved by relevant authorities, work only with providers that maintain adequate data protection standards, and regularly monitor compliance with international privacy requirements. Your data receives the same level of protection regardless of where it's processed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you by email and post a notice on our platform at least 30 days before the changes take effect.

Minor changes, such as clarifications or contact information updates, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy shows when it was most recently revised.

Children's Privacy

Our platform is not intended for use by individuals under 18 years of age. We don't knowingly collect personal information from children under 18. If we become aware that we've collected personal information from a child under 18, we'll take steps to delete that information promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We're committed to protecting children's privacy and will work with you to address any concerns.